Does The StoryBrand Framework Work For Larger Companies?

Ilene Rosenthal, CEO

The underlying thread of the StoryBrand framework is to "clarify your message" and create content that compels your audience to take action--instead of wasting time and money on unclear messaging that falls flat.

Seems like a universal goal for all sizes and types of companies, yet I’ve heard from many that StoryBrand is just appropriate for small companies.

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Topics: email marketing, marketing strategy

Don’t Arm Wrestle For 2020 Budget

Ilene Rosenthal, CEO

We made it... Q4. Next-year planning is ramping up and 2020 budget discussions will soon take place (if there aren't already rumblings). To avoid getting trapped in a situation where you're constantly having to arm wrestle for a fair share of marketing allocations, you can test some interim ideas now to support your future recommendations.

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Topics: email marketing, marketing strategy

Perfecting CX: I’ll Scratch Your Back (And You Don’t Have To Scratch Mine)

Sylvia Anderson, B2C/B2B Writer

In my blog last week, I referenced that I believe I’m becoming a “real, human marketer.” What I meant by that is that I’ve started to look at everything from a marketing, branding, customer journey, and customer experience perspective. I would not go so far as to say “the student has become the master” (I still have a lot to learn), but it’s actually quite fascinating to observe the world in this new(ish) light.

One thing I’ve observed is that brands who “do it right” share this defining characteristic: They really take care of their customers.

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Topics: email marketing, marketing strategy

Key Characteristics That Drive Scale-Up And Start-Up Marketing

Ilene Rosenthal, CEO

HBO's Silicon Valley gave viewers a heightened (and sometimes ridiculous) peek into start-up culture. The actual Silicon Valley is known for fostering these types of companies, but this area in California is also an entrepreneurial environment for scale-ups.

The simplistic differences between these two types of companies is that start-ups are in the early stages of building their business while scale-ups already have a solid presence in the marketplace.

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Topics: marketing strategy

Empathy And Authority: A Sales Person’s Key To Success

Ilene Rosenthal, CEO

I am touting some well-known belief, but it’s worth repeating.

A Harvard Business School study says people will respond to warmth as a measure of trustworthiness. Meet its happy cousins: empathy and authority.

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Topics: marketing strategy

News Flash: I Don't Know Everything

Ilene Rosenthal, CEO

No snarky comments, please. I was raised as the oldest of four to believe I was at the helm of our little dynasty—responsible for everyone, caring for everyone, wanting everything to be just-so. It’s a common role for the eldest sibling to take… “I lead, therefore I know.”

There’s nothing quite as humbling as facing what you don’t know.

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Topics: marketing strategy

Is Using LinkedIn As A Survey Channel A Good Idea?

Ilene Rosenthal, CEO

We are conducting research on healthcare brands to get some data on trends, risks, and opportunities. I’ve been mulling over the pros and cons of sharing the survey with my LinkedIn healthcare connections.

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Topics: marketing strategy

Brand Storytelling vs. Marketing Messaging: Why Both Are Uniquely Important

Ilene Rosenthal, CEO

As a veteran ad woman, I understand that building a brand entails delivering the brand promise, holistically. This is realized through design, copy, as well as brand “behavior” such as pricing, service, offers, and innovation, so a brand fully conveys what it means to its present and future customers.

Developing specific marketing materials that sell is about messaging: telling a customer what to do in the moment, and why.

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Topics: marketing strategy

Why Tactics Not Anchored In Strategy Are Simply Wishful Thinking

Ilene Rosenthal, CEO

Let’s face it, strategy is often used interchangeably with tactics; with the “stuff” of marketing. 

You’d think that having a strategy would be central to B2B business planning. But remarkably, that’s not always the case. We often hear that businesses want to forgo the strategic process because they have to focus on revenue.

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Topics: marketing strategy

Marketing Strategy Kick-Off: Defining Goals And Mapping Customer Journeys

Bari Cener, Director of Client Services

Very few people have the luxury of being a totally free spirit… although wouldn’t that be fun? Most of us need structure and planning to get through the day—and to be able to (hopefully) cross a ton of stuff off the always-growing to-do list.

In marketing, building structure and strategy isn’t a fully linear process (as much as we’d like that to be true). Things come up that force reassessment, redirection. That said, there are key steps that can help make creating strategy a more efficient and effective exercise.

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Topics: marketing strategy

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